Terms and Conditions

 Our Services

My Ability Services offers Disability Services (under NDIS) including:

• Assistance in coordinating or managing life stages, transitions and supports
• Therapeutic Supports
• Participate in the community, social and community activities
• Early childhood supports

Access and Entry Requirements

To be eligible for the NDIS you must:

• Have a permanent and significant disability or a developmental delay
• Be an Australian citizen, or hold a permanent visa or a protected special category visa
• Be under 65 years of age
• Need support from a person or equipment to do everyday activities
• To be eligible for our NDIS services the participant must:
• Meet the NDIS eligibility criteria 
• Hold an NDIS plan that identifies the services provided.
• Listed services in the participant's NDIS plan are included in our registration groups.
• Have funds available in their plan to pay for services.

(Note: Fee for service is available. Please contact us for further information.)

NDIS PRACTICE STANDARD AND QUALITY INDICATORS (an abbreviated version)

Rights and Responsibility for Participants

• Person-centred Supports
• Individual Values and Beliefs
• Privacy and Dignity
• Independence and Informed Choice
• Violence, Abuse, Neglect, Exploitation and Discrimination

It is important to us that you know and understands your rights. We are here to support you and to provide guidance and assistance in any choices that you make.

People with disability have the right to respect, dignity and full participation in society.

We respect your right to privacy and confidentiality of any personal information and records and will uphold your right to make decisions.

It is your right to try new things and, we will assist you to do so while ensuring that you are treated fairly and independently.

You have the right to talk freely and express your thoughts, opinions and choices. We will listen to you and support the choices you make, and we will include your family and support workers when you want them to be involved.

We understand that everyone communicates in different ways, we have a variety of ways that you can communicate with us safely, without discrimination and in privacy.

We will support you and help you to take part within the community of your choice and promise to work with you, your family and support workers if you so choose.

My Ability Services will respect your cultural background and understand the needs and requirements that may come with it.

Governance and Operational Management

• Governance and Operational Management
• Risk Management
• Quality Management
• Information Management
• Feedback and Complaints Management
• Incident Management
• Human Resource Management
• Continuity of Supports

It is important to us that you feel free to tell us what you think about the services we offer, and we will listen to you. It is your right to share your thoughts and opinions on anything related to the services we offer, whether it is good or bad. We will welcome it, without discrimination or negative consequences.

You can seek support from another person, whether that means a family member, support worker, advocate or the Ombudsman. Whatever the issue, we will do everything to solve the problem for you and to improve our services.

We appreciate your feedback and opinions about our services and will make improvements based on your feedback.

My Ability Services has excellent staff and training, continuous improvement of services, correct working processes, clear communication between the staff and participants. These are all key to our service management.

We will always endeavour to meet services standards and maintain excellent service management by working closely with our participants to strengthen our systems and to ensure positive results from any problems that may arise.

We have management who possess the skills and experience to monitor the effectiveness of the organisation's policies and procedures and make changes as needed.

The Provision of Supports

• Access to Supports
• Individual Support Planning
• Service Agreements with Participants
• Responsive Support Provision
• Transition to or from the Provider

My Ability Services will support the choices about what you want to do and set your own goals. We will offer guidance and help you to recognise your strengths and weaknesses, so you may learn and develop skills to help you achieve your goals and set even more.

We will work fairly with you as an individual irrespective of age, gender, cultural background or sexuality.

My Ability Services is here to assist anyone enquiring about our services. We will support and advise if needed or make a referral to an alternative service if required. You have the right to seek and find the service you need and have access to the support you require.

My Ability Services will provide any assistance needed for anyone to participate actively and meaningfully, and we can develop connections within the community to help you do this.

The Support Provision Environment

• Safe Environment
• Participants Money and Property
• Management of Medication
• Management of Waste

My Ability Services will ensure that you are always safe in both your physical and emotional environment. Staff are trained in how to keep you safe and to report any risks or potential risks. We will work with you and your representatives regarding payment of fees. Ensuring that all information is clear and accurate.

Those who require medication, we will supply staff that are trained in managing your medication.

We will manage waste in a sustainable manner such as recycling and water management.